The purpose of this chapter is to share an approach to developing quickly a consensus model of mastery performance and then systematically deriving the human and environmental enablers required to support that mastery performance. The model will also help in further assessing the importance and adequacy of the enablers for the current state, the future state, or both. The data allow one to determine which of the enabler gaps warrant closing based on the performance-improvement initiatives’ projected return on investment (ROI).
Watch an accompanying video titled “Performance Beyond Instruction – But Including Instruction”