Our Story
We know the 5 Moments. In fact, we wrote the book on it.
At The 5 Moments of Need, we believe there is a better way to design learning. A more impactful and effective way. A way in which our employees are able to perform successfully when called upon to act. In the moment of need.
Meet the people behind the thinking, practice, and teaching of the 5 Moments of Need.
At The 5 Moments of Need, we believe there is a better way to design learning. A more impactful and effective way. A way in which our employees are able to perform successfully when called upon to act. In the moment of need.
Meet the people behind the thinking, practice, and teaching of the 5 Moments of Need.
The 5 Moments of Need Team
Dr. Conrad Gottfredson
Dr. Conrad Gottfredson is a senior partner, and the Chief Learning Strategist, at 5 Moments of Need, an... READ MORE
Bob Mosher
Bob Mosher is a senior partner, and the Chief Learning Evangelist, at 5 Moments of Need, an organization that specializes... READ MORE
Einar Schow
As the Chief Executive Officer, Einar Schow is an experienced business leader with a passion for the 5 Moments of Need... READ MORE
Sue Reber
For over 20 years, Sue has been helping learning organizations design and develop learning and performance... READ MORE
Chris King
Chris King, a long-time practitioner of the 5 Moments of Need®, is the Executive Director of the 5 Moments of Need Academy. Through this role he is ... READ MORE
Jenna Smith
For over 20 years Jenna has been on the marketing side of the business with experience helping organizations build their... READ MORE
Carol Stroud
Carol has been applying the principles of The 5 Moments of Need methodology since 2008 and teaches the 5 Moments of Need... READ MORE
Matt Brooks
Matt is a 5 Moments of Need Designer Certificate Program Coach and has been a Solution Designer/Developer... READ MORE
Brooke Thomas-Record
For over 17 years, Brooke has worked with L&D professionals across industries to facilitate communities of practice... READ MORE
Ready to dive-in and really get to know each of the 5 Moments?
Let's Go!
Let's Go!
Innovative Performance Support
Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices—ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.
Innovative Performance Support:
Innovative Performance Support:
- Saves the investment in formal training and increases productivity
- Reduces the learning time required to achieve successful performance
- Supplements or replaces existing training programs
- Cuts down on the use of help desks and other traditional in-house support functions
Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.